FinTech Customer Support Specialist (Chat & Email)

Join Lean Solutions Group and become part of a dynamic, global team driving innovation in the FinTech industry. As a FinTech Customer Support Specialist, you will play a pivotal role in delivering exceptional service to our clients through chat and email channels. Based in Bali, you'll be part of a team that is transforming the financial services landscape in Indonesia and beyond.

In this role, you will be the first point of contact for our clients, providing timely, accurate, and empathetic support. You'll handle a wide range of inquiries, from account issues to complex financial product questions, ensuring our clients have a seamless experience. Using tools like Zendesk, Intercom, and Salesforce, you'll manage and resolve customer issues efficiently, while also contributing to the continuous improvement of our support processes.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through chat and email channels, ensuring high satisfaction ratings.
• Handle a wide range of customer inquiries, from account issues to complex financial product questions.
• Use CRM tools like Zendesk, Intercom, and Salesforce to manage and resolve customer issues efficiently.
• Contribute to the continuous improvement of our support processes and procedures.
• Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
• Monitor and analyze customer support metrics to identify trends and areas for improvement.
• Stay updated with the latest developments in the FinTech industry to provide informed and accurate support.
• Adhere to company policies and procedures, ensuring compliance with relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support, preferably in the FinTech industry.
• Proven experience with CRM tools like Zendesk, Intercom, or Salesforce.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Ability to multitask and manage time effectively.
• Familiarity with financial products and services is a plus.
• Passion for technology and a desire to learn and grow in the FinTech industry.

🛠️ Keahlian

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