Customer Service Administrator (DeskCall Support) - Bali

Join PT Pelangi Icecream Indonesia as a Customer Service Administrator (DeskCall Support) in the vibrant heart of Bali! This is your opportunity to play a pivotal role in delivering exceptional customer experiences while managing critical administrative tasks for our growing ice cream brand. In this role, you'll be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with a smile. You'll also be responsible for maintaining our customer database, processing orders, and ensuring our support team operates smoothly. If you're a passionate customer service professional with a knack for problem-solving and a desire to make a difference in the world of ice cream, this is the place to be!

At PT Pelangi Icecream Indonesia, we're not just about selling ice cream; we're about creating memories. Located in the beautiful city of Badung, Bali, our office is nestled in a serene environment that fosters creativity and collaboration. We're a dynamic team of innovators and dreamers, united by our love for ice cream and our commitment to excellence. Join us and be part of a story that's still being written!

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls, emails, and chats, providing timely and accurate responses to customer inquiries and complaints.
• Maintain and update our customer database, ensuring all customer information is accurate and up-to-date.
• Process and manage customer orders, from initial inquiry to final delivery, ensuring a seamless experience for our customers.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and report on key performance indicators (KPIs) related to customer service, providing insights and recommendations for improvement.
• Collaborate with the sales and marketing teams to ensure a consistent and cohesive customer experience across all touchpoints.
• Provide training and support to junior customer service representatives, helping them to develop their skills and knowledge.
• Stay up-to-date with industry trends and best practices in customer service, applying this knowledge to improve our service offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a fast-paced, customer-facing role.
• Proficient in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Excellent written and verbal communication skills in Indonesian, with the ability to communicate clearly and empathetically with customers.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset, with a passion for delivering exceptional customer experiences.
• Familiarity with the ice cream industry is a plus, but not required.

🛠️ Keahlian

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