Banking Academy for Service Advisor (Surabaya)

Join OCBC NISP as a Service Advisor in our prestigious Banking Academy program in Surabaya. This is a unique opportunity to build a rewarding career in the banking sector with one of Indonesia's leading financial institutions. As a Service Advisor, you will be at the forefront of providing exceptional customer service and financial solutions to our valued clients. Our Surabaya Banking Academy is designed to equip you with the skills and knowledge needed to excel in the banking industry, with a focus on customer service, sales, and financial products.

In this role, you will work closely with our team to deliver outstanding service to clients, from individual customers to corporate clients. You will be responsible for understanding client needs, providing tailored financial solutions, and ensuring a seamless banking experience. This is a great opportunity for recent graduates or professionals looking to start a career in banking, with a clear path for growth and development within OCBC NISP.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service and support to clients, from individual customers to corporate clients.
• Assist in the sales and promotion of financial products and services.
• Understand and meet client needs by providing tailored financial solutions.
• Ensure a seamless banking experience by resolving client queries and issues effectively.
• Work closely with the team to achieve sales targets and service standards.
• Stay updated with the latest banking products, services, and industry trends.
• Collaborate with other departments to ensure a cohesive and efficient banking operation.
• Contribute to the continuous improvement of customer service and banking processes.

🎓 Kualifikasi & Syarat

• Recent graduate or professional with a degree in Business, Finance, or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Basic knowledge of banking products and services.
• Familiarity with Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work in a team environment and collaborate effectively.
• Willingness to learn and adapt to new banking products and services.
• Passionate about building a career in the banking sector.

🛠️ Keahlian

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