Front Office Supervisor - Luxury Hotel (Bali, Indonesia)

Join DoubleDragon Corporation as a Front Office Supervisor in our prestigious hotel properties across Bali. This is a unique opportunity to lead a dynamic team in one of the world's most sought-after travel destinations. You will oversee front office operations, ensuring seamless guest experiences and maintaining high standards of service. Our hotels in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung offer a vibrant and diverse environment, perfect for a passionate leader.

As a Front Office Supervisor, you will manage a team of front desk agents, handle guest inquiries, and coordinate with various departments to ensure smooth operations. You will also be responsible for training and developing your team, fostering a culture of excellence. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

DoubleDragon Corporation is a leading hospitality group with a reputation for innovation and excellence. We are looking for a Front Office Supervisor who can bring their strategic thinking and leadership skills to our team. Join us and be part of a journey that combines luxury, culture, and adventure in Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and reservations.
• Manage and mentor a team of front desk agents, ensuring high standards of service and guest satisfaction.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Handle guest complaints and concerns, resolving issues promptly and professionally.
• Monitor and maintain front office records, including guest profiles and reservation details, using PMS (Property Management System).
• Conduct regular team meetings and performance reviews to ensure continuous improvement.
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Participate in training and development programs for staff, focusing on service excellence and customer care.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management, preferably in a luxury hotel setting.
• Proven track record of leading and managing front office teams.
• Strong communication and interpersonal skills, with the ability to handle high-pressure situations.
• Proficiency in English, both written and spoken.
• Familiarity with PMS (Property Management System) and other hotel management software.
• Knowledge of local regulations and industry standards in the hospitality sector.
• Certification in customer service or hospitality management is a plus.

🛠️ Keahlian

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