Senior IT Support Engineer (Tier 2) - Remote in Bali

ML Systems Integrator Pte Ltd · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 38000000 - 48000000
We are seeking a highly skilled and experienced Senior IT Support Engineer (Tier 2) to join our team in Bali. This is a remote position that offers a competitive salary and the opportunity to work with a dynamic and innovative company. The ideal candidate will have a strong background in IT support and a passion for helping others. If you are looking for a challenging and rewarding career in IT support, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Provide Tier 2 IT support to internal and external clients, including troubleshooting and resolving technical issues.,Monitor and maintain IT systems and infrastructure, ensuring optimal performance and availability.,Develop and implement IT policies and procedures to improve efficiency and security.,Collaborate with other IT teams to ensure seamless integration of systems and services.,Provide training and support to end-users, helping them to maximize the use of IT resources.,Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT infrastructure.,Participate in on-call duty to ensure quick response to critical issues.,Document IT processes and procedures to ensure consistency and compliance.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in IT support, with a focus on Tier 2 support.,Strong knowledge of IT infrastructure, including networks, servers, and storage systems.,Familiarity with ITIL framework and best practices.,Excellent problem-solving and analytical skills.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.,Fluency in English, both written and spoken.

🛠️ Keahlian

IT support and troubleshootingIT infrastructure managementITIL frameworkNetwork and server administrationProblem-solving and analytical skillsCommunication and interpersonal skillsFluency in English
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